Refund policy

Returns & Product Guarantee Policy | Vape House Australia

At vapeshouseaustralia.com, we aim to provide a seamless and secure shopping experience for customers across Australia. Whether you are purchasing disposable vapes, vape devices, accessories, or other vaping products, our transparent returns policy is designed to protect your purchase and ensure peace of mind.

1. Our Returns Policy (Change of Mind)

We understand that circumstances can change or an incorrect item may be ordered. If you no longer require your order, our 14-day return policy applies.

Eligibility for Returns

We accept returns on all factory-sealed and unopened products within 14 days of the delivery date. Products must remain in their original packaging with all seals, shrink wrap, and security labels intact.

Health & Safety Requirements

Due to hygiene, health, and safety regulations within the vaping industry, we cannot accept returns of any product that has been opened, unsealed, used, or tampered with. This policy helps ensure every customer receives a safe and uncontaminated product.

Refund Process

Once the returned item has been received and inspected by our team, an approved refund will be issued to the original payment method for the value of the returned items. Original shipping costs are non-refundable unless required under Australian Consumer Law.

2. Faulty Products & 30-Day Product Guarantee

We only stock genuine vaping products sourced from reputable suppliers. However, electronic devices can occasionally experience manufacturing defects.

Guarantee Period

All eligible products are covered by our 30-day product guarantee from the date of delivery.

Dead on Arrival (DOA) Products

We recommend testing all devices immediately upon receipt. Any DOA issues, such as failure to power on, charging issues, display malfunctions, or manufacturing defects, should be reported within 72 hours of delivery to enable faster resolution.

How to Submit a Faulty Product Claim

  1. Contact our support team at

  2. Provide your order number along with clear photos or a short video demonstrating the issue.

  3. Our team will review the claim and provide return instructions if required.

  4. You may be asked to return the product for inspection and verification.

Our Commitment

If a product is confirmed to be faulty due to a manufacturing defect, we will:

  • Replace the item with the same product where available; or

  • Provide a suitable alternative product; or

  • Issue a full refund where replacement is not possible.

3. Australian Consumer Law (ACL)

Our returns and warranty policies operate in addition to your rights under Australian Consumer Law.

Nothing in this policy excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law. Customers are entitled to a replacement, repair, or refund for products that suffer a major failure or do not meet acceptable quality standards.

4. Return Authorization Requirement

Please contact our customer support team before returning any item.

Returns sent without prior authorization may experience delays or may not be processed if sufficient information is not provided to identify the order.

5. Exclusions

The following situations are generally not covered under our product guarantee:

  • Accidental damage

  • Water or liquid damage

  • Improper charging practices

  • Damage caused by misuse, modification, or neglect

  • Normal wear and tear

  • Damage resulting from failure to follow product instructions

6. Return Shipping

Unless a product is confirmed to be faulty, incorrectly supplied, or otherwise covered under Australian Consumer Law, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot be responsible for items lost during transit.

Health & Safety Notice (18+ Only)

Age Restriction

You must be 18 years of age or older to access, purchase from, or interact with this website. Vape House Australia may use age-verification measures to prevent underage access and sales.

Pregnancy Warning

Vaping products are not intended for use by individuals who are pregnant or breastfeeding.

Medical Conditions

Individuals with respiratory conditions, cardiovascular conditions, high blood pressure, or other relevant medical concerns should consult a qualified healthcare professional before using vaping products.

Nicotine Warning

Products containing nicotine may be highly addictive. Always keep vaping products, batteries, and e-liquids out of the reach of children and pets.

7. Policy Updates

Vape House Australia reserves the right to update, modify, or clarify this Returns & Product Guarantee Policy at any time. Changes will become effective once published on this page.

We encourage customers to review this policy periodically to remain informed of any updates.

Contact Us

For questions regarding returns, refunds, or warranty claims, please contact:

Email:

Website: https://vapeshouseaustralia.com