Terms and Conditions

Terms and Conditions

Welcome to Vape House Australia . These Terms and Conditions govern your use of vapes house Australia and any purchases made through our Website.

By accessing or using this Website, you agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use of the Website immediately.

1. Eligibility

By using this Website, you represent and warrant that:

  • You are at least 18 years of age.

  • You have the legal capacity to enter into a binding agreement.

  • You will comply with all applicable Commonwealth, State, and Territory laws.

  • Any information you provide is accurate, complete, and current.

We reserve the right to refuse service, cancel orders, or suspend accounts where we reasonably believe these requirements have not been met.

2. Age Verification

Vape House Australia operates a strict 18+ policy.

You may be required to complete identity and age verification checks before accessing certain content, creating an account, or placing an order.

We reserve the right to:

  • Request government-issued identification;

  • Use third-party age verification services;

  • Refuse or cancel orders where age verification cannot be completed.

Attempting to purchase products while under the age of 18 is strictly prohibited.

3. Compliance With Australian Laws

Customers are responsible for ensuring that any products purchased from our Website may be lawfully possessed, used, or supplied within their State or Territory.

Nothing on this Website constitutes legal, medical, or therapeutic advice.

Where required by law, customers must comply with all applicable requirements relating to prescriptions, pharmacist consultation requirements, therapeutic use requirements, and age restrictions.

We reserve the right to refuse any transaction that may breach applicable laws or regulations.

4. Product Information

We aim to ensure that product descriptions, images, pricing, specifications, and availability are accurate.

However:

  • Product images are for illustrative purposes only.

  • Colors and packaging may vary.

  • Product availability may change without notice.

  • We do not guarantee uninterrupted supply.

We reserve the right to correct errors, inaccuracies, or omissions at any time.

5. Orders

All orders are subject to acceptance and availability.

An order confirmation email does not constitute acceptance of an order.

We reserve the right to:

  • Refuse any order;

  • Limit quantities purchased;

  • Cancel orders suspected of fraud, misuse, or unlawful activity;

  • Request additional verification before dispatch.

If an order is cancelled after payment has been received, a refund will be processed to the original payment method.

6. Pricing and Payment

All prices displayed on the Website are in Australian Dollars (AUD) and include GST where required by law unless otherwise stated.

We reserve the right to:

  • Update prices without notice;

  • Correct pricing errors;

  • Refuse transactions resulting from obvious pricing mistakes.

Payment must be received and cleared before goods are dispatched.

7. Shipping and Delivery

Delivery timeframes are estimates only.

We are not liable for delays caused by:

  • Courier services;

  • Customs authorities;

  • Weather events;

  • Industrial action;

  • Force majeure events;

  • Incorrect delivery information supplied by customers.

Risk in goods passes to the customer upon delivery.

Customers are responsible for providing accurate shipping information.

8. Returns and Refunds

Returns, exchanges, and refunds are governed by our Returns & Product Guarantee Policy and the Australian Consumer Law.

Nothing in these Terms excludes or restricts any rights available under the Australian Consumer Law.

Customers may be entitled to remedies including repair, replacement, or refund where products fail to meet consumer guarantees.

9. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Competition and Consumer Act 2010 (Cth).

Where applicable, consumers are entitled to:

  • Replacement or refund for major failures;

  • Compensation for reasonably foreseeable loss or damage;

  • Repair or replacement where goods fail to meet acceptable quality standards.

These rights operate in addition to any manufacturer warranties or policies.

10. Health Disclaimer

Vaping products may present health risks.

By purchasing or using any product offered through this Website, you acknowledge that:

  • Products may not be suitable for all individuals;

  • Products should be kept away from children and pets;

  • Products should not be used by pregnant or breastfeeding individuals;

  • You are responsible for seeking independent medical advice where appropriate.

Information provided on this Website is general information only and does not constitute medical advice.

11. User Accounts

Where account registration is available, you are responsible for:

  • Maintaining account confidentiality;

  • Protecting login credentials;

  • All activities occurring under your account.

We may suspend or terminate accounts suspected of unauthorized use, fraud, or breaches of these Terms.

12. Prohibited Conduct

You must not:

  • Use the Website for unlawful purposes;

  • Attempt to interfere with Website security;

  • Upload malicious software or harmful code;

  • Engage in fraudulent transactions;

  • Misrepresent your identity;

  • Infringe intellectual property rights.

We reserve the right to report unlawful conduct to relevant authorities.

13. Intellectual Property

All content on this Website, including:

  • Logos;

  • Branding;

  • Text;

  • Graphics;

  • Images;

  • Product descriptions;

  • Software;

is owned by or licensed to Vape House Australia and is protected by Australian intellectual property laws.

No content may be copied, reproduced, modified, distributed, or commercially exploited without prior written permission.

14. Privacy

Your use of the Website is also governed by our Privacy Policy.

By using the Website, you consent to the collection, storage, and use of information as described in that policy.

15. Limitation of Liability

To the maximum extent permitted by law, Vape House Australia excludes all liability for:

  • Indirect loss;

  • Consequential loss;

  • Loss of profits;

  • Loss of business opportunity;

  • Loss of data.

Where liability cannot be excluded by law, our liability is limited to the maximum extent permitted by the Australian Consumer Law.

Nothing in these Terms excludes rights that cannot legally be excluded.

16. Indemnity

You agree to indemnify and hold harmless Vape House Australia, its directors, employees, contractors, and affiliates from claims, losses, liabilities, damages, and expenses arising from:

  • Your misuse of the Website;

  • Your breach of these Terms;

  • Your violation of any law or third-party rights.

17. Force Majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including:

  • Natural disasters;

  • Government actions;

  • Telecommunications failures;

  • Cybersecurity incidents;

  • Supply chain disruptions;

  • Public health emergencies.

18. Termination

We may suspend, restrict, or terminate access to the Website without notice where we reasonably believe a user has breached these Terms or applicable laws.

19. Governing Law

These Terms and Conditions are governed by the laws of Australia and the laws of the State or Territory in which Vape House Australia is registered.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of that State or Territory.

20. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time.

Updated versions will be published on this Website and become effective upon publication.

Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.