Shipping Policy

At Vapes House Australia, we aim to provide fast, reliable, and secure delivery for all orders placed on our website. This Shipping Policy outlines how orders are processed, shipped, and delivered across Australia. By placing an order with us, you agree to the terms described below.

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed on the next working day. Once your order has been dispatched, you will receive a confirmation email with tracking details where applicable.

We currently ship to all locations within Australia, including all states and territories. Unfortunately, we do not offer international shipping at this time.

We partner with trusted Australian courier services to ensure safe and timely delivery. Estimated delivery times are as follows:

Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, courier delays, or peak periods.

Shipping costs are calculated at checkout based on your delivery location and selected shipping method. Any applicable shipping fees will be clearly displayed before you complete your purchase. From time to time, we may offer free shipping promotions, which will be clearly advertised on our website.

Where available, tracking information will be provided once your order has been dispatched. You can use this information to monitor the progress of your delivery through the courier’s tracking system.

In compliance with Australian laws, all orders are strictly for customers aged 18 years and over. Age verification may be required at checkout and/or upon delivery. Couriers may request valid photo identification, and delivery may be refused if age verification cannot be confirmed.

Please ensure all delivery details are accurate at the time of placing your order. Vapes House Australia is not responsible for delays or failed deliveries caused by incorrect or incomplete address information. If an order is returned to us due to an incorrect address or a failed delivery attempt, additional shipping fees may apply to resend the order.

If your order arrives damaged, incomplete, or with missing items, please contact us within 48 hours of delivery. Provide your order number and clear photos where applicable so we can investigate and resolve the issue as quickly as possible.

While we make every effort to deliver orders on time, occasional delays may occur due to circumstances beyond our control. Vapes House Australia is not liable for delays caused by courier services, weather conditions, or unforeseen events.

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with an updated revision date.

If you have any questions regarding shipping, delivery times, or your order, please contact our customer support team.